What Information We Collect
- Contact details (name, phone number, email, service address) submitted through forms or by phone.
- Appliance details and service notes shared so we can diagnose your Sub-Zero equipment.
- Information automatically gathered by analytics tools (IP address, browser type, device identifiers, and page interactions).
- Payment confirmation details processed securely by Housecall Pro or other PCI-compliant partners.
You may decline to share certain information, but we might be unable to provide service estimates or schedule visits without it.
How We Use Your Information
- Schedule diagnostics, dispatch licensed technicians, and deliver updates about your appointment.
- Send invoices, collect payments, and provide warranty documentation.
- Improve our operations through aggregated analytics and troubleshoot website issues.
- Comply with legal requirements and maintain accurate business records.
Sharing and Disclosure
We do not sell personal information. We may share data with:
- Service enablement partners (Housecall Pro, call tracking, email providers) bound by confidentiality agreements.
- Insurance providers, accountants, or legal advisors when necessary to protect our business or comply with law.
- Authorities if required by court order, subpoena, or to prevent fraud or harm.
Data Retention and Security
Records tied to service history are retained as long as needed to support warranty obligations and comply with tax and accounting rules. We follow reasonable administrative, technical, and physical safeguards; however, no online transmission is 100% secure.
Your Choices
- Request access, updates, or deletion of your contact information by emailing service@acdchappliancerepair.com.
- Opt out of marketing communications by following the unsubscribe instructions or contacting us directly.
- Disable cookies in your browser; basic site features will continue to function.
Children’s Privacy
Our services are intended for adults scheduling appliance repairs. We do not knowingly collect information from children under 13. If you believe a child provided data, please notify us so we can remove it.
Updates to This Policy
We may update this page to reflect operational or regulatory changes. The “Last updated” date below indicates the current version.
Last updated: May 2025
Contact Us
AC/DC HVAC & Appliance Repair, LLC
950 E State Hwy 114, Suite 160
Southlake, TX 76092
Phone: (469) 730-0309
Email: service@acdchappliancerepair.com